High tech service with hometown flavor: Floyd’s Hometown Foods
By Sparta Live | March 8, 2005 12:00 am
Being competitive in the grocery business requires a company to be multi-faceted.
The industry faces challenges few other retail businesses do. Grocery stores provide a basic commodity that all residents require, and competition is fierce.
Jim and Frankie Floyd and Steve and Debbie Floyd own and operate Floyd’s Hometown Foods with the help of 32 employees. The team has a special bond with their customers that larger stores can never duplicate and only covet.
Floyd’s Hometown Foods offers premium customer service along with the strong marketing expertise. “My favorite part of this business is the people. There is something new and different every day,” said Jim.
“Hopefully, over the course of the years, we have tried to treat everybody alike and maybe in the course of the day, we were able to brighten someone’s day.
“I have been in the food business all my life. I was in the institutional sales end of the business prior to opening the store.”
The company was awarded a prestigious honor from the Tennessee Department of Labor. Proudly displayed in the office is a certificate of appreciation to Floyd’s for labor inspections with no violations. The domino effect of the company caring for their employees definitely spills over into an attitude that exudes from each of Floyd’s team members to their customers.
Floyd’s, employs four full-time butchers and the meat department is a showcase of quality. They offer special order items and are pleased with feedback from customers about the freshness and quality of their product.
“We have moved with the times – from swinging beef to pre-cooked, packaged beef,” said Jim. “Families today require a different type of butcher than they did just 10 years ago. We have specialized from day one in our meat department and consistently win the Readers’ Choice awards for having the best meat department.”
The hometown atmosphere blends with the high-tech service.
“Most people don’t know that we were the first to introduce scanning in White County grocery industry, the first to bring Purity and Mayfield products in and the first to accept credit cards,” said Jim.
Floyd’s first opened as, an IGA, in 1980, at the corner of Bockman Way and Mayberry, moved to West Town Place as the Piggly Wiggly, when the shopping center opened in 1985 and moved into the current location at 542 W. Bockman Way, in 1995.
“Over the years, the name has changed because of industry buyouts,” Jim said. “The entire industry is constantly changing hands within groups of wholesalers and stockholders.”
Floyd’s is a member of the Chamber of Commerce and support many community activities and groups including the job shadowing events the school system holds every year.
“I have lived several other places but am happy here at home,” said Jim. “Sparta is a good place to live.”